Lisa’s Personal Commitment to Safety

At Fortis, we believe that Trust & Safety is at the heart of creating Games where you Belong. Together, we're creating environments where players can focus on what matters most: having fun, competing fairly, and building lasting friendships.

A word from Lisa, our Sr. Manager of Trust and Safety,

“Having spent almost three decades in law enforcement, I've poured my heart and soul into building safe communities. As a former police officer and a parent whose kids live and breathe gaming - I know real safety isn't just about rules. It’s about trust. It’s about making sure every player has a genuine place at the table.

Nothing gets me more excited than watching communities grow together. Seeing people lift each other up, play fairly, and build something inclusive together — that’s exactly what “Games Where You Belong” means to me. I’m really excited about the opportunity ahead - let's build this together!”

The Fortis Code

The Fortis Code is the foundation of everything we build together. It sets out how we treat each other — and what we stand for as a community. Read it. Live it.

Moderation Approach

We celebrate positive digital citizenship in our community.

If someone breaks the Fortis Code, we respond fairly and proportionately — starting most often with a reminder or temporary restriction, and in the most serious cases, removing access entirely.

Whenever we take action, we explain why. If you believe we got this wrong, you can request a review through our appeals form, available on our Support Hub.

Learn more about our process here.

Reporting Process

See something that doesn’t belong? Use our reporting tool to flag it.

Reporting is quick, confidential, and makes a real difference. Every report is reviewed by our team, and we act on what we find.

Learn how to submit a report here.

EU Digital Services Act (DSA) Contact Information

We comply with the EU Digital Services Act (DSA). If you’re in the EU, you can find our dedicated contact details, reporting mechanisms, and your rights under the DSA on our DSA page here.

In order to truly create ‘Games where you belong’ we need to ensure a safe, respectable, and enjoyable gaming environment for all our players. Check out The Fortis Code for guidelines about how players can interact within our community.